Privacy Policy

Hermes Telco Pty Ltd (ABN 98 695 867 200) ("Hermes Telco", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or website at hermestelco.com, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of personal information:

• Identity information: Full name, date of birth, government-issued ID for identity verification
• Contact information: Email address, phone number, residential and billing address
• Account information: Username, password, service preferences, plan details
• Payment information: Credit/debit card details, bank account details (processed securely via Stripe)
• Usage information: Call records, data usage, SMS records, service logs
• Technical information: IP address, browser type, device information, cookies
• Communications: Records of your communications with our support team

We collect personal information in the following ways:

• Directly from you when you sign up for a service, contact support, or use our website
• Automatically through cookies and tracking technologies on our website
• From third parties such as credit reporting agencies for identity verification
• From NBN Co and other network providers in connection with service provisioning

We use your personal information to:

• Provide, manage and improve our telecommunications services
• Process payments and manage your account
• Verify your identity as required by law
• Communicate with you about your service, billing and support
• Send you information about new plans, promotions and offers (with your consent)
• Comply with our legal obligations under the Telecommunications Act 1997 and other applicable laws
• Detect and prevent fraud and unauthorised use of our services
• Improve our website, products and services

We may share your personal information with:

• Network providers: NBN Co, wholesale mobile network operators, and other infrastructure providers to deliver your service
• Payment processors: Stripe and other payment service providers
• Identity verification: Third-party identity verification and credit reporting agencies
• Law enforcement: Government agencies, law enforcement or regulatory bodies where required by law, including under the Telecommunications (Interception and Access) Act 1979
• Service providers: IT, customer service, and other suppliers who assist us in operating our business

We do not sell your personal information to third parties for marketing purposes.

Your personal information is stored on secure servers located in Australia. We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration or destruction.

Payment card information is processed by Stripe and is not stored on our servers.

While we take reasonable steps to protect your information, no transmission over the internet is completely secure and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Call records and related telecommunications data are retained as required under applicable telecommunications legislation. When information is no longer required, we securely destroy or de-identify it.

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, contact us at privacy@hermestelco.com. We will respond within 30 days.

If you have a complaint about how we have handled your personal information, please contact us first at privacy@hermestelco.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website uses cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser, however disabling cookies may affect the functionality of our website.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

For privacy-related enquiries, contact our Privacy Officer: