TCP Code C628:2022

CRITICAL INFORMATION SUMMARIES

Critical Information Summaries for all Hermes Telco plans, provided in accordance with the Telecommunications Consumer Protections Code. Jump to a plan:

NBN Basic 25NBN Standard 50NBN Fast 100NBN Superfast 250NBN Ultrafast 1000StarterEssentialValueStandardPlusPremiumMaxElite

NBN PLANS

NBN Broadband

NBN Basic 25

$49
/month
Download Speed
25 Mbps
Upload Speed
5 Mbps
Data Allowance
Unlimited
Typical Evening Speed (7–11pm)
21 Mbps
Estimate. Actual speeds may vary.
Contract Term
No lock-in contract
Early Termination
Nil
Monthly Charge$49
Setup / Activation$0 — Free activation
Modem / RouterBYO modem. Compatible modem available from $0/mo on request.
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesN/A — Unlimited data

Inclusions

✓Unlimited Data✓No Lock-in Contract✓Free Setup✓24/7 Support✓Typical Evening Speed: 20Mbps
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
NBN Broadband

NBN Standard 50

$59
/month
Download Speed
50 Mbps
Upload Speed
20 Mbps
Data Allowance
Unlimited
Typical Evening Speed (7–11pm)
43 Mbps
Estimate. Actual speeds may vary.
Contract Term
No lock-in contract
Early Termination
Nil
Monthly Charge$59
Setup / Activation$0 — Free activation
Modem / RouterBYO modem. Compatible modem available from $0/mo on request.
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesN/A — Unlimited data

Inclusions

✓Unlimited Data✓No Lock-in Contract✓Free Setup✓24/7 Support✓Typical Evening Speed: 45Mbps
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
NBN Broadband

NBN Fast 100

🔥 Best Value
$79/mo
$69
/month
Download Speed
100 Mbps
Upload Speed
20 Mbps
Data Allowance
Unlimited
Typical Evening Speed (7–11pm)
85 Mbps
Estimate. Actual speeds may vary.
Contract Term
No lock-in contract
Early Termination
Nil
Monthly Charge$69
Setup / Activation$0 — Free activation
Modem / RouterBYO modem. Compatible modem available from $0/mo on request.
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesN/A — Unlimited data

Inclusions

✓Unlimited Data✓No Lock-in Contract✓Free Setup✓24/7 Support✓Typical Evening Speed: 90Mbps
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
NBN Broadband

NBN Superfast 250

$89
/month
Download Speed
250 Mbps
Upload Speed
25 Mbps
Data Allowance
Unlimited
Typical Evening Speed (7–11pm)
213 Mbps
Estimate. Actual speeds may vary.
Contract Term
No lock-in contract
Early Termination
Nil
Monthly Charge$89
Setup / Activation$0 — Free activation
Modem / RouterBYO modem. Compatible modem available from $0/mo on request.
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesN/A — Unlimited data

Inclusions

✓Unlimited Data✓No Lock-in Contract✓Free Setup✓24/7 Priority Support✓Typical Evening Speed: 200Mbps
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
NBN Broadband

NBN Ultrafast 1000

$109
/month
Download Speed
1000 Mbps
Upload Speed
50 Mbps
Data Allowance
Unlimited
Typical Evening Speed (7–11pm)
850 Mbps
Estimate. Actual speeds may vary.
Contract Term
No lock-in contract
Early Termination
Nil
Monthly Charge$109
Setup / Activation$0 — Free activation
Modem / RouterBYO modem. Compatible modem available from $0/mo on request.
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesN/A — Unlimited data

Inclusions

✓Unlimited Data✓No Lock-in Contract✓Free Setup✓24/7 Priority Support✓Typical Evening Speed: 750Mbps✓Ideal for Smart Homes & Business
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.

MOBILE PLANS

Mobile Prepaid

Starter

$10
/month
Data Allowance
5GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
30 days
Early Termination
N/A — Prepaid
Monthly Charge$10
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓5GB Data✓Unlimited Calls & SMS✓Valid 30 Days✓4G/5G Network✓Data Rollover
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile SIM Only — Contract

Essential

$19
/month
Data Allowance
20GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
12-month SIM Only
Early Termination
Remaining months charged
Monthly Charge$19
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓20GB Data✓Unlimited Calls & SMS✓12-Month SIM Only✓4G/5G Network✓Data Rollover
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile Prepaid

Value

$20
/month
Data Allowance
20GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
30 days
Early Termination
N/A — Prepaid
Monthly Charge$20
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓20GB Data✓Unlimited Calls & SMS✓Valid 30 Days✓4G/5G Network✓Data Rollover✓International SMS
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile SIM Only — Contract

Standard

$29
/month
Data Allowance
50GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
12-month SIM Only
Early Termination
Remaining months charged
Monthly Charge$29
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓50GB Data✓Unlimited Calls & SMS✓12-Month SIM Only✓4G/5G Network✓Data Rollover✓International SMS
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile Prepaid

Plus

🔥 Most Popular
$35/mo
$30
/month
Data Allowance
40GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
30 days
Early Termination
N/A — Prepaid
Monthly Charge$30
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓40GB Data✓Unlimited Calls & SMS✓Valid 30 Days✓4G/5G Network✓Data Rollover✓International Calls to 10 countries
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile SIM Only — Contract

Premium

⚡ Best Deal
$49/mo
$39
/month
Data Allowance
100GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
12-month SIM Only
Early Termination
Remaining months charged
Monthly Charge$39
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓100GB Data✓Unlimited Calls & SMS✓12-Month SIM Only✓4G/5G Network✓Data Rollover✓International Calls to 10 countries✓Personal Hotspot
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile Prepaid

Max

$45
/month
Data Allowance
80GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
30 days
Early Termination
N/A — Prepaid
Monthly Charge$45
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓80GB Data✓Unlimited Calls & SMS✓Valid 30 Days✓4G/5G Network✓Data Rollover✓International Calls to 20 countries✓Personal Hotspot
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile SIM Only — Contract

Elite

$49
/month
Data Allowance
200GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
12-month SIM Only
Early Termination
Remaining months charged
Monthly Charge$49
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓200GB Data✓Unlimited Calls & SMS✓12-Month SIM Only✓4G/5G Network✓Data Rollover✓International Calls to 20 countries✓Personal Hotspot✓Priority Network Access
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.

General Disclosures

Hermes Telco provides services over the NBN network (NBN Co) and the Optus 4G/5G mobile network via PWN MVNO. Coverage, speeds and service availability may vary based on your location, network congestion, and in-home equipment. Prices include GST. All plans are subject to our Terms of Service and Privacy Policy.

NBN typical evening speeds are measured between 7pm–11pm and represent the speed a typical customer can expect during busy periods. Actual speeds will vary. For more information on NBN speeds, visit nbnco.com.au.