TCP Code C628:2022

CRITICAL INFORMATION SUMMARIES

Critical Information Summaries for all Hermes Telco plans, provided in accordance with the Telecommunications Consumer Protections Code. Jump to a plan:

NBN Basic 25NBN Standard Pace 50NBN Zippy100NBN Breackneck 250NBN Full Tilt 1000Basic 10GBBargain 15GBMate's Rates 29GBTrue Blue 40GBChocablock 65GBGreat Barrier Reef 100GBDaintree 120GBUluru 150GBKakadu 180GB

NBN PLANS

NBN Broadband

NBN Basic 25

$49
/month
Download Speed
25 Mbps
Upload Speed
5 Mbps
Data Allowance
Unlimited
Typical Evening Speed (7–11pm)
21 Mbps
Estimate. Actual speeds may vary.
Contract Term
No lock-in contract
Early Termination
Nil
Monthly Charge$49
Setup / Activation$0 — Free activation
Modem / RouterBYO modem. Compatible modem available from $0/mo on request.
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesN/A — Unlimited data

Inclusions

✓Unlimited Data✓No Lock-in Contract✓Free Setup✓24/7 Support✓Typical Evening Speed: 20Mbps
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
NBN Broadband

NBN Standard Pace 50

$59
/month
Download Speed
50 Mbps
Upload Speed
20 Mbps
Data Allowance
Unlimited
Typical Evening Speed (7–11pm)
43 Mbps
Estimate. Actual speeds may vary.
Contract Term
No lock-in contract
Early Termination
Nil
Monthly Charge$59
Setup / Activation$0 — Free activation
Modem / RouterBYO modem. Compatible modem available from $0/mo on request.
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesN/A — Unlimited data

Inclusions

✓Unlimited Data✓No Lock-in Contract✓Free Setup✓24/7 Support✓Typical Evening Speed: 45Mbps
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
NBN Broadband

NBN Zippy100

🔥 Best Value
$79/mo
$69
/month
Download Speed
100 Mbps
Upload Speed
20 Mbps
Data Allowance
Unlimited
Typical Evening Speed (7–11pm)
85 Mbps
Estimate. Actual speeds may vary.
Contract Term
No lock-in contract
Early Termination
Nil
Monthly Charge$69
Setup / Activation$0 — Free activation
Modem / RouterBYO modem. Compatible modem available from $0/mo on request.
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesN/A — Unlimited data

Inclusions

✓Unlimited Data✓No Lock-in Contract✓Free Setup✓24/7 Support✓Typical Evening Speed: 90Mbps
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
NBN Broadband

NBN Breackneck 250

$89
/month
Download Speed
250 Mbps
Upload Speed
25 Mbps
Data Allowance
Unlimited
Typical Evening Speed (7–11pm)
213 Mbps
Estimate. Actual speeds may vary.
Contract Term
No lock-in contract
Early Termination
Nil
Monthly Charge$89
Setup / Activation$0 — Free activation
Modem / RouterBYO modem. Compatible modem available from $0/mo on request.
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesN/A — Unlimited data

Inclusions

✓Unlimited Data✓No Lock-in Contract✓Free Setup✓24/7 Priority Support✓Typical Evening Speed: 200Mbps
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
NBN Broadband

NBN Full Tilt 1000

$109
/month
Download Speed
1000 Mbps
Upload Speed
50 Mbps
Data Allowance
Unlimited
Typical Evening Speed (7–11pm)
850 Mbps
Estimate. Actual speeds may vary.
Contract Term
No lock-in contract
Early Termination
Nil
Monthly Charge$109
Setup / Activation$0 — Free activation
Modem / RouterBYO modem. Compatible modem available from $0/mo on request.
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesN/A — Unlimited data

Inclusions

✓Unlimited Data✓No Lock-in Contract✓Free Setup✓24/7 Priority Support✓Typical Evening Speed: 750Mbps✓Ideal for Smart Homes & Business
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.

MOBILE PLANS

Mobile Prepaid

Basic 10GB

$30
/month
Data Allowance
10GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
30 days
Early Termination
N/A — Prepaid
Monthly Charge$30
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓10GB Data✓Unlimited Calls & SMS✓4G/5G Network✓100/100 Mbps✓500GB Databank✓No Lock-in Contract✓Data Rollover
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile Prepaid

Bargain 15GB

$35
/month
Data Allowance
15GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
30 days
Early Termination
N/A — Prepaid
Monthly Charge$35
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓15GB Data✓Unlimited Calls & SMS✓4G/5G Network✓100/100 Mbps✓500GB Databank✓No Lock-in Contract✓Data Rollover
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile Prepaid

Mate's Rates 29GB

🔥 Best Value
$41
/month
Data Allowance
29GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
30 days
Early Termination
N/A — Prepaid
Monthly Charge$41
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓29GB Data✓Unlimited Calls & SMS✓5G Network✓150/150 Mbps✓1000GB Databank✓No Lock-in Contract✓IDD to Selected Countries✓Data Rollover
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile Prepaid

True Blue 40GB

⭐ Most Popular
$47
/month
Data Allowance
40GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
30 days
Early Termination
N/A — Prepaid
Monthly Charge$47
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓40GB Data✓Unlimited Calls & SMS✓5G Network✓150/150 Mbps✓1000GB Databank✓No Lock-in Contract✓IDD to Selected Countries✓Data Rollover
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile Prepaid

Chocablock 65GB

$54
/month
Data Allowance
65GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
30 days
Early Termination
N/A — Prepaid
Monthly Charge$54
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓65GB Data✓Unlimited Calls & SMS✓5G Network✓150/150 Mbps✓1000GB Databank✓No Lock-in Contract✓IDD to Selected Countries✓Data Rollover
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile SIM Only — Contract

Great Barrier Reef 100GB

⭐ Most Popular
$66
/month
Data Allowance
100GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
12-month SIM Only
Early Termination
Remaining months charged
Monthly Charge$66
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓100GB Data✓Unlimited Calls & SMS✓5G Network✓150/150 Mbps✓1000GB Databank✓12-Month SIM Only✓IDD to Selected Countries
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile SIM Only — Contract

Daintree 120GB

$78
/month
Data Allowance
120GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
12-month SIM Only
Early Termination
Remaining months charged
Monthly Charge$78
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓120GB Data✓Unlimited Calls & SMS✓5G Network✓250/250 Mbps✓1000GB Databank✓12-Month SIM Only✓IDD to Selected Countries
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile SIM Only — Contract

Uluru 150GB

🔥 Best Value
$85
/month
Data Allowance
150GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
12-month SIM Only
Early Termination
Remaining months charged
Monthly Charge$85
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓150GB Data✓Unlimited Calls & SMS✓5G Network✓250/250 Mbps✓1000GB Databank✓12-Month SIM Only✓IDD to Selected Countries
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.
Mobile SIM Only — Contract

Kakadu 180GB

$92
/month
Data Allowance
180GB
Calls
Unlimited standard Australian calls
SMS
Unlimited standard Australian SMS
Network
4G/5G (Optus network)
Validity
12-month SIM Only
Early Termination
Remaining months charged
Monthly Charge$92
Setup / Activation$0 — Free activation
SIM Card$0 — Free SIM delivery
Late Payment Fee$0
Paper Bill Fee$0 — e-billing only
Over-data ChargesService shaped to 1 Mbps. No excess charges.

Inclusions

✓180GB Data✓Unlimited Calls & SMS✓5G Network✓250/250 Mbps✓1000GB Databank✓12-Month SIM Only✓IDD to Selected Countries
Support & Contacts
Support: hermestelco.com/contact or support@hermestelco.com.au
TIO: tio.com.au — 1800 062 058
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections Code (TCP Code) C628:2022. Prices include GST. Information correct as at the date of publication and subject to change.

General Disclosures

Hermes Telco provides services over the NBN network (NBN Co) and the Optus 4G/5G mobile network via PWN MVNO. Coverage, speeds and service availability may vary based on your location, network congestion, and in-home equipment. Prices include GST. All plans are subject to our Terms of Service and Privacy Policy.

NBN typical evening speeds are measured between 7pm–11pm and represent the speed a typical customer can expect during busy periods. Actual speeds will vary. For more information on NBN speeds, visit nbnco.com.au.