Last updated: June 2026 · Hermes Telco Pty Ltd ABN 98 695 867 200
Hermes Telco provides NBN broadband internet services delivered over the National Broadband Network (NBN) infrastructure operated by NBN Co Limited. By ordering an NBN service, you agree to these terms in addition to our General Terms of Service.
NBN availability depends on your address and the NBN technology type at your premises. Use our address checker to confirm availability before ordering. We will confirm eligibility before your service is activated. If NBN is not available at your address, you will receive a full refund.
NBN plans are sold on speed tiers as described in the plan details. Actual speeds may vary due to:
Typical evening speeds (7pm–11pm) are displayed on our plans page and in your Critical Information Summary. FTTN and FTTC customers may not achieve the full plan speed.
NBN activation typically takes 2–5 business days for existing NBN connections. New connections requiring an NBN Co technician visit may take longer. We will contact you to arrange activation. You must ensure someone is present at the premises during any scheduled technician visit.
You are responsible for providing a compatible router/modem. We do not currently supply hardware. Your modem must support the relevant NBN connection type. We can advise on compatible equipment upon request.
All Hermes Telco NBN plans include unlimited data. There is no excess data charge. Fair use applies — commercial use, reselling of the service, or running servers is prohibited without prior written approval.
All NBN plans are provided on a month-to-month basis with no lock-in contract. You may cancel at any time with no cancellation fee. Your service will remain active until the end of the current billing period.
NBN service may be interrupted due to NBN Co network maintenance, outages, or faults. We will notify you of planned outages where possible. For NBN Co network faults, resolution times are outside our control. We will liaise with NBN Co on your behalf to restore service as quickly as possible.
If you move address, contact us before your move date. We will check NBN availability at your new address and arrange transfer of service where possible. Standard activation timeframes apply at the new address.
You may cancel at any time with no fee. Monthly fees already paid are non-refundable for the current billing period. If we are unable to provide service at your address, you will receive a full refund of any amounts paid.
If you have a complaint about your NBN service, please refer to our Complaint Handling Process. If unresolved, you may contact the TIO at tio.com.au or 1800 062 058.